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Elements and Performance Criteria

1. Report findings
   • Document relevant evidence, facts and information gathered during investigative activities, and prepare and promptly forward reports to all involved parties
   • Prepare reports thoroughly, accurately and in professional format according to client or organisational policy and guidelines, relevant legislation or codes of practice
   • Periodically update documented reports to accurately reflect current status of investigation and to identify range of options relating to investigation
   • Carry out cost–benefit analysis on various options identified and document in reports
   • Personally brief involved parties or provide opportunities to discuss reports as necessary
2. Provide interim information and guidance to involved parties
   • Inform involved parties accurately and thoroughly on aspects of security, loss prevention, risk and risk management strategies
   • Inform involved parties promptly and accurately on matters of loss mitigation and estimates of potential liability
   • Provide prompt information and guidance to clients and other parties on their legal position and potential to incur liabilities as result of loss, damage or injury
   • Base guidance provided on objective assessment of client needs and risk exposure factors
3. Provide information and guidance regarding salvage and disposal to involved parties
   • Identify and assess all cases for potential subrogation action
   • Identify and evaluate methods of salvage and disposal and potential returns from such, and inform clients on appropriate steps to preserve salvageable materials

Performance Evidence

Evidence of the following must be provided:

prepare accurate reports on loss investigation and guidance regarding salvage or disposal to involved parties

follow loss adjusting practices and principles to determine liability

comply with security practices and principles in the collection and management of evidence for assessing claims

apply risk management and loss mitigation and minimisation practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the key features of:

claims management processes

policy coverage and requirements

recovery processes

salvage and disposal methods

subrogation

types and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

loss adjusting principles and practice

relevant legislation and industry codes of practice

risk management and minimisation principles and techniques

explain the range of options available and to be considered in assessment of the insurance loss and claim.

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